Shipping policy

  1. Purchase and shipping

Upon purchasing/payment for any item you, ‘The Customer’ agree to the following terms of purchase. As all of our products are hand made to order any ‘Product’ and shipping cost must be received in full before any item will go into production. This production process is dependent on product ordered due to variables such as but not limited to, size, complexity of construction, current order volumes, availability of component materials, etc. We will however usually note general production and dispatch times of each product at point of sale but please note these are guidelines for production only and dispatch times may vary slightly from time to time.

Products are Quality checked prior to packing and dispatch however should you ever be unsatisfied with any of our product range please see section 2 (‘Damage Return and Repair/Replacement Policy’)

Shipping of all of our product is only ever done through noted and registered shipping channels and organisations as well as being fully tracked and insured along their journey until they reach you the ‘Buyer’

(NOTE; We do not and are not responsible for any additional shipping and or Customs charges added by destination country and upon purchase you will be agreeing to cover these and any and all other addition charges) 


   2. Damage Return and Repair/Replacement Policy

Here at Asylum we do have a repair/replace policy. This means should any item become damaged during the outward shipping journey, we will either repair or replace it free of charge (Note: We DO NOT cover the cost of return shipping and or customs charges of return shipping therefore, we will cover the cost initially however reimbursement payment must be received prior to being dispatched by us after repair/replacement dispatch)

At Asylum Customs we aim to ever improve the quality of aftermarket automotive accessories. As part of this quest we please to announce that all our products are built with a greater standard of rigidity than most as well as being reinforced at any point we would deem to be a potential failure point to increase product life.

However as with any and all products in the world there are times where by unfortunate situations can occur, such as damage during shipping or in rare instances an item may have slipped through QC with unnoticed issues.

In light of any circumstance we are always happy and willing to work with our customers to try and resolve these issues as efficiently as possible.

Should any item have being damaged during the shipment process we will replace said item free of charge provided all points of the criteria noted below have been met;

  • Any damage to product/s must reported to us via email (Asylumcustomsul@gmail.com) within 48hrs of shipping delivery time noted on shipping documentation

  • Reporting email must include photographic evidence to support claim from at least 3 separate angles which clearly display reported issue/s

  • At point of report we as a company will send a return email with a damage form (Form SD1) that which you will be required to print out, fill in and secure to damaged item

  • The damaged item must then be returned to  ourselves at the address noted on Form SD1 in either the original packaging or appropriate replacement packaging (please note: any further damage not listed/ reported that may have resulted during return shipping will not be covered by our repair/replacement policy and repair replacement evaluation will only be judged upon original damage stated)

  • Once your item has been returned to use we will assess damage and notify you via email as to how we will proceed with either repair of original item or direct replacement item. At this point you will also be advised as to time scales involved in each process (usually a maximum of but not limited to 8 working days)

  • Once we re-dispatch item wether repaired or replaced, we revert back to our original shipping policy which dictates we will ship item/s however we will not be responsible for  any customs/tax charges added by destination country


   3.  Failed Dispatch Shipping

Whilst we make every effort to ensure solid and trust worthy shipping routes it is possible from time to time that items may experience various shipping issues that my cause delay or in rare circumstances, items being ‘returned to sender’.

In these situations we will notify you ‘The Customer’ of any issue and take the appropriate course of action to fulfill you purchase order as soon as is possible. These rare situations are dealt with on a ‘case by case’ basis and may have varying reasons for failed dispatch completion. You as ‘the customer’ will be informed via email of any situation or situational updates and are required to do the same for us to resolve and issue in the most time efficient manner. 


  4. FAILED ITEM DELIVERY (to customer address)

It is our responsibility to fulfill product orders as part of the afore mentioned purchase and shipping policy to the best of our ability using all the information provided by you ‘the customer’ which is agreed in principle upon receipt of payment. Any product not received as a result of any factor outside of this purchase agreement policy, such as but not limited to any point listed below will not be compensated or require any action outside of the initial section 1 agreement;

  • Incorrect address supplied

  • Unable to access delivery address

  • No person/s available to accept delivery

In any instance an unsuccessfully shipment is returned back to us we are not required to refund item or shipping costs nor are we obligated to resend shipment. In most cases we will however resend shipment provided all additional shipping, packaging, customs costs are paid prior to shipping as well as a dispatching admin fee of £49.00gbp. 


    5. Health and Safety

Products dispatched are as done so in a safe manner and condition however we advise any person to handle any item in its raw form to thoroughly wash their hands before the consumption of food or touching their face or any other sensitive area of their person, as there may still be raw component residue/dust on product surfaces

WARNING: NO PRODUCT IS TO BE HANDLED IN ITS RAW FORM BY ANY PERSONS UNDER THE AGE OF 16 WITHOUT STRICT ADULT SUPERVISION


   All of our products are comprised of components that which in both raw and finished forms can cause health and safety concerns if mistreated. 

Our products are comprised from fiberglass components including, raw fiberglass strand matting, fiberglass matting, epoxy based gel coating. These products may cause skin irritations, allergy reactions and if inhaled, the possibility of respiratory issues. For these reasons we recommend any modification and or adjustment only be carried out by a competent and qualified person or persons that are trained to deal with these materials during preparation and construction. We accept no liability or responsibility should and person in receipt or handling of any product supplied by us, should they choose to ignore this safety warning.   



  1. PRODUCT REFUNDS

Product refunds are only applicable in certain circumstances whereby Asylum Customs as failed to delivery of its responsibility to dispatch on the initial purchase agreement terms by more than a 21 day period from payment cleared and or should it have been noted and agreed in writing prior to purchase should product dispatch be time sensitive. In both cases a refund will only be an available option up do point of dispatch as we have no direct control over any shipping companies processes. 

After point of dispatch any refund can only be requested with traceable reason for request whereby section 2 of our policies ‘Damage Return and Repair/Replacement’ is not applicable which is soley at the disgression of Asylum Customs Uk Ltd.